Our stock is much too extensive to display all at once. If there is something in particular that you seek but don't find on our website please don't hesitate to contact us: (646) 291-8900

When will I receive confirmation from my order?
If you provided a valid email address a confirmation will be emailed to you within 15 minutes of placing your order.

How do i find out the status of my order and the tracking information?
As soon as your order is shipped you will receive an email with the shipping references and the link where you can get the tracking information.

Sales tax:
Applicable state sales tax will be added to all orders shipped in the State of New York.

Shipping and Handling:

lace-wedding-handkerchiefs provides complimentary shipping and handling; no charges will be added to the total of your itemized purchases. All of the items (excepting custom orders) are in stock and shipped the next business day following payment approval and address verification. Orders are usually received within 7-10 business days depending upon where the items are being shipped to. Please be sure to provide a physical address, not a PO Box.. Please note that all shipping times are based on business days. No shipping occurs on Saturday, Sunday or nationally recognized holidays.

Shipping Policies and Restrictions:
Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or customs charges please contact your local post office.

Our Damage Policy:
We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.

Order Cancellation:
Orders can be cancelled by email to sales@andeol_wedding.com at no cost before the order has shipped. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges and be charged a handling/restocking fee of 15% even if you refuse the package and do not sign for the delivery. For custom orders once fabrication has begun we no longer accept an order cancellation.

Important Note:
Before signing for any trucking delivery, examine all items for signs of damage. If any damage is found, make certain the delivering agent notes the damage on the release form. Please notify us of the damage immediately at sales@lace-wedding-handkerchiefs.com, so a claim can be made.

Warranty and Return Policy:
All items are guaranteed for workmanship and quality to be exactly as described on our site. If for any reason, you are not pleased with your order, please return the item within the next two weeks of the delivery. Send your return via prepaid and insured UPS .

Shipping charges are not refundable. We'll notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. This return policy does not apply to custom orders.

Forms of Payment:
lace-wedding-handkerchiefs accepts the following major credit cards: Visa, MasterCard and Discover, American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Online Privacy:
lace-wedding-handkerchiefs shares your concerns about privacy. The following policies are intended to protect your privacy and ensure that your personal information is safeguarded. As we continue to develop our web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve.
Currently, lace-wedding-handkerchiefs.com gathers online customer information to enhance your online shopping experience and for marketing purposes. We collect information from you when you register to purchase, and when you register for email.
This personal information is never shared with or sold to other businesses. The information you provide upon registering to purchase items includes general facts necessary for us to complete your order -- your name, mailing address, shipping addresses, email address, and credit card number. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location separate from the lace-wedding-handkerchiefs.com web site.

Product Display:
lace-wedding-handkerchiefs makes every effort to display the products featured on our site as accurately as possible. However, the display and color capabilities of your particular computer monitor may affect the colors you actually see on the screen. In an attempt to show you fine detail, or part of a product that we find exceptional, our photographs are cropped tightly. If you would like to see a different view of a particular piece, please send us an email and we will send you a snapshot in the mail.

Artisanal and Antique Products:
At lace-wedding-handkerchiefs we keep a very high standard in the antique and vintage linens, lace and fabric that we bring to you. Our products, by definition, are not new. They are made of all natural, organic fibers and contain no synthetic or chemical additives. And as they are all or partially hand-made, they are unique, exhibit the skills as well as the irregularities of the human hands that crafted them, irregularities that also add greatly to their charm.